What should you do first?

Be sure to check the support article section related to Resident Evil 6 you're having problems with. There you can also find troubleshooting threads which our users have found helpful.

• It's important that you have the latest version of DirectX and graphics drivers installed!


• If you're using Windows Vista or 7, you should try disabling UAC. More information can be found here.


• Installing the latest updates for your operating system is always a good idea and can also resolve some of your issues. Same thing goes for shutting down or disabling any non-crucial applications running in the background, especially anti-virus software, as they might interfere with your games. Try it and see if it helps.

Resident Evil 6 PC Specifications

Resident Evil 6 Minimum Requirements

• OS: Windows Vista/XP, Windows 7, Windows 8


• Processor: Intel CoreTM2 Duo 2.4 GHz or better, AMD Athlon X2 2.8 GHz or better


• Memory: 2 GB RAM


• Graphics: NVIDIA GeForce 8800GTS or better


• DirectX: 9.0c


• Hard Drive: 16 GB HD space


• Sound: Standard audio device


• Other Requirements: Broadband Internet connection

Resident Evil 6 Recommended Requirements

• OS: Windows Vista/XP, Windows 7, Windows 8


• Processor: Intel CoreTM2 Quad 2.7 GHz or better, AMD Phenom II X4 3 GHz or better


• Memory: 4 MB RAM


• Graphics: NVIDIA GeForce GTX 560 or better


• DirectX: 9.0c


• Hard Drive: 16 GB HD space


• Sound: Standard audio device

Resident Evil 6 Other Errors and Problems

• AMD Processors Problems and Issues with Resident Evil 6


• Antivirus Detects Virus in Resident Evil 6 or detects threat/virus


• DirectX Problems and Issues for Resident Evil 6


• Resident Evil 6 Crash to Desktop (CTD) and Black/White Screen


• Resident Evil 6 Crashes, Crash at Menu, Crash on Launching, Crashing while Playing, Stuck on Loading Screen, and Game Crashes during Loading Screen – Fix


• Resident Evil 6 doesn’t start or do not run after ‘Preparing to Launch’ - Fix


• How to fix keyboard and Mouse Problems and How to reduce Mouse and Keyboard Lag


• Get Latest Drivers for Peripherals


• NVidia Optimus Problems and Issues


• Resident Evil 6 PlayStation 3 and Xbox360 Crashes Guide


• Resident Evil 6 has No Sound, Low Sound, Delayed Dialogues Voices and Sound Stuttering


• Steam Problems and Issues for Mac


• Microsoft Visual C++ 2005, 2008 or 2010


• Steam Problems and Errors.


• Steam Connection and Network Problems and Issues


• Get More Performance to Disable Background Applications


• How to verify game integrity of game cache files from Steam?

Resident Evil 6 has stopped working – Fix

Solution: You just need to install latest drivers of your Graphic Card and especially for AMD HD Cards, you should download Catalyst 1219.1520.27485.

Resident Evil 6 Steam failed to start Missing executable – Fix

Solution: Restart the Steam client to fix this problem, if problem persists verify the game cache from Steam.

Resident Evil 6 Xbox360 Controller not working

Solution: First of all make sure you have installed or updated xbox360 controller driver if not then download from here. If problem persists then try to unplug and re-plug the controller. Also try to close and restart the game.

Drivers for Your Hardware to Run Resident Evil 6 Great

It is highly recommended that you have up to date all hardware drivers like Graphic Card, Sound Card etc. So get the latest drivers for Graphic Cards, Sound, Motherboards etc… from Here and if possible also update your peripherals like Mouse, Keyboard, and Controller etc… from here.

General Fixes for Resident Evil 6

Read our General Fixes article to fix major problems and issues.

Resident Evil 6 Freezes on Loading or Corrupted Save Files – Fix

Solution: If Resident Evil 6 is freezing in loading screen it may be cause of corruption of save file. So delete the save game file and start the new game. Also verify the game cache from Steam.

Resident Evil 6 Game Unavailable on Steam Error Fix

Solution: It is problem of Steam, you should exit and re-run the Steam if problem persists then restart your computer and also restart your modem or router.

Resident Evil 6 d3dx9_27.dll Error Fix

Solution: Download and install the latest update of DirectX, you can download from here.

Resident Evil 6 msvcr71.dll, msvcr100.dll and msvcp100.dll Errors Fix

These errors may cause of Microsoft Visual C++ 2005, 2008 and 2010. So install these packages, you can download below.

For 32-bit Windows Versions:

• Microsoft Visual C++ 2005


• Microsoft Visual C++ 2008


• Microsoft Visual C++ 2010

For 64-bit Windows Versions:

• Microsoft Visual C++ 2005


• Microsoft Visual C++ 2008


• Microsoft Visual C++ 2010

Resident Evil 6 System Reboot during Gameplay or Hanged/Freezes – Fix

Resident Evil 6 Mouse Lag, No Cursor or Out of Control Cursor – Fix

Solution: First of all try to disable all the effects like Post Filter, Shadows, AA and AF. If issue persists then lower Sound Hardware Acceleration:

• Select Run from the START Menu.


• Type 'dxdiag' (without the quotes) in to the dialog box and press enter.


• Select the Sound tab


• Move the "Hardware Sound Acceleration Level" slider to the left to disable Full Acceleration.


• Select Exit

Resident Evil 6 Black Screen or No Responding – Fix

Solution: Game installing on external hard drive is the gamin cause of this issue. So install the game on internal hard driver to avoid this problem.

Resident Evil 6 Bad FPS and Slow Performance – Fix

Solution: If you are having this issues then try to run the game in low graphic and especially turn off V-Sync from Graphic Options.

Resident Evil 6 Missing Texture Fix

Possible Solution 1: Disable Post Processing Effects from the game option to avoid this issue.

Possible Solution 2: Update you Hardware drivers to the latest like, Graphic Card and Sound Card; you can download all hardware drivers from Here

Possible Solution 3: After updating the drivers of graphic card, if you didn’t solve this problem then try to uninstall the driver from the control panel and download previous version of driver.

Possible Solution 4: Run the game with different resolution.

Possible Solution 5: Run the game with lower graphic settings, hope it may help you.

Possible Solution 6: If you are using Steam, then verify the game Cache files.

Resident Evil 6 Can’t See Main Menu - Fix

Possible Solution 1: Verify the game cache in Steam for errors. If there are corrupted files, try reinstalling the game.

Possible Solution 2: Defragment Cache Files from Steam then restart you game.

Possible Solution 3: Also update your Graphic Card driver, get latest driver from here.

Resident Evil 6 isn’t working on Vista – Fix

Possible Solution: First of all, Ensure your system is updated to Service Pack 2 and includes the Platform Update. Click Start, click All Programs and then click Windows Update. If you have installed the latest Windows Update and are experiencing problems running the game, you may need to install the following Vista update (KB971512): Click to download the update for Windows Vista (32-bit).

Resident Evil 6 - Can’t sign in Games for Windows Live or Port Forwarding Fix

If you are having problems with Games for Windows Live, Marketplace or Games for Windows games, try the following solutions.

Possible Solution 1: Go to Windows Live and make sure you can sign in using your Windows Live ID. If you can’t sign in to Windows Live, click Help Center at the bottom of the Windows Live sign-in page for help.

Possible Solution 2: Make sure the Xbox LIVE service is up and running from Xbox LIVE service.

Possible Solution 3: Make sure the Xbox LIVE service is supported in your region or country; see Xbox LIVE Countries and Regions.

Possible Solution 4: Install the latest version of the Games for Windows Marketplace software, and you can download latest software from Game for Windows Marketplace.

Possible Solution 5: Make sure your network hardware is compatible with Games for Windows, Routers, gateways, and bridges marked with Compatible with Windows 7, Works with Windows Vista, or Certified for Windows Vista logos are compatible with Xbox LIVE. To see if your hardware and its internal software (referred to as "firmware") are compatible with Xbox LIVE, see our Xbox LIVE compatible hardware list.

Possible Solution 6: Turn on Universal Plug and Play (UPnP) is a standard that helps routers communicate effectively. If your router or gateway supports UPnP, make sure this setting is turned on.

1. Log on to your router's web-based configuration page and make sure UPnP is turned on. Refer to your router's documentation or support website for help turning on UPnP.


2. If you change the UPnP setting, restart all network hardware (your modem and router) before using the Games for Windows software.

Possible Solution 7: If you have firewall or network hardware, such as a router, you might need to make a configuration change in order for your Xbox 360 console to communicate with Xbox LIVE. This configuration change is sometimes called “opening ports” or "port forwarding."

Xbox LIVE requires the following ports to be open:

• Port 88 (UDP)


• Port 3074 (UDP and TCP)


• Port 53 (UDP and TCP)


• Port 80 (TCP)

Possible Solution 8: Install the latest update for your Windows, Use Windows Update to make sure you have the latest Windows software updates and drivers installed.

Resident Evil 6 Can’t Connect to LIVE Error Codes and Fixes

Possible Solution: There are too many error codes can occur in games which has Games for Windows Live, to solve them check the details below.

• If you are getting these error codes 0x80150003, 0x80151001, 0x80151003, 0x80151004, 0x80151102 and 0x8015190E, it might be service problem, check the status of the Games Windows Live Services from Here.


• To solve these error codes 0x80150007, 0x8015000B, 0x80150010 and 0x80151000, it may be Games for Windows LIVE cannot obtain an IP address from your network device. Make sure that you have selected the correct network device. For more information, see the following Microsoft Knowledge Base article.


• 0x80151006 - Your Windows Live ID is valid, but it is not associated with a LIVE account. To sign up for a LIVE account with your Windows Live ID, go to Join Xbox LIVE.


• 0x80151007 - An update to Games for Windows LIVE is required. Go to Game for Windows Marketplace and click Download.


• 0x80151103 - Windows Live is not available to authenticate your Windows Live ID. Try again later.


• If you have these errors 0x80151105 and 0x8015190D then your account has been suspended. To view suspended account list go Games for Windows LIVE account suspensions.


• 0x80151106 - The number of Xbox LIVE activations that are allowed for this product key has been exceeded.

Resident Evil 6 – Can’t Download or Download Failed from Games For Windows Live Fix

Possible Solution: If you are getting error ‘Download Failed’ then tries following steps:

1. Click Cancel to cancel the download.


2. Start Games for Windows Marketplace.


3. Click Downloads from the top menu bar.


4. Try to download the item again.


5. If the download fails, try downloading the item another time.

Resident Evil 6 – Metadata Not Valid Fix

Possible Solution: This error occurs when some problems with your Windows Clock, to solve this error just synchronize your system clock, to do this:

For Windows Vista and Windows 7 Users:

1. Click the Windows Start button, and then click Control Panel.


2. Click Clock, Language, and Region.


3. Click Date and Time.


4. Click the Internet Time tab, and then click Change settings. If you are prompted for an administrator password, enter the password.


5. Note if your computer is joined to a domain, you can’t synchronize your clock with an Internet time server.


6. Select Synchronize with an Internet time server, select a time server, and then click OK.

For Windows XP, go to Microsoft Article for instructions.